This program is our way of saying *Thank you* to all the customers who trust us and choose our products again and again. Purchases on www.alteyaorganics.eu reward you with Alteya Reward Points which can be redeemed during future purchases for a discount on your order.

Anyone with an account is automatically enrolled. Please note that in order to take advantage of all the benefits of the program, you must be logged in to your personal account.

You can earn points by making purchases on our website alteyaorganics.eu. Reward points can be earned for purchasing any product. For every Euro spent, you get 10 points.

Your point balance is on every page in an Alteya Rewards Points pop-up window, situated on the bottom right of your screen. Once you click on it, you can see additional details.

Click on an Alteya Rewards Points pop-up window, situated on the bottom right of your screen. Select the tab called *Rewards*. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Once а reward is claimed а coupon code is automatically generated by the system. Copy the coupon code and apply it later at the checkout page to receive your discount.

No. Go ahead and earn as many as you can!

Our Rewards Points never expire.

Yes, you can! If you have Alteya Rewards Points, you can use them to get discount on sale items too. Just keep in mind that only one discount can be applied at a time. If the discount on the sale products is higher than the the discount your points can generate, the larger discount will be applied during checkout.

No. Coupon codes generated by the Alteya Rewards Points program can’t be combined with other discount codes.

Yes. You will get new Alteya Rewards Points equivalent to the actual final amount you would pay.

***Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points need to be verified before you can redeem them.
* **Canceled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)

You canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly - please redeem your points for a coupon code which can then be applied during checkout.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Please use our *Contact us* page