Privacy Policy

At Alteya Organics we make every effort to ensure we protect your personal information.

This site, https://alteyaorganics.eu/ (the “Website”) is owned and operated by Alteya Organics. In this Privacy Policy (“Policy”), the terms “Alteya Organics”, “we”, “us” and “our” mean Alteya Organics.

This Policy, in conjunction with our Terms and Conditions, explains how Alteya Organics may use the information we collect about you, as well as the rights you have over any personal information we hold about you.

Please read this Policy and our Terms and Conditions carefully, by accessing the Website you confirm to have understood and agreed to them.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@alteya.eu

Information we collect

The personal data which Alteya Organics collects and processes, the grounds and purposes of such processing, the rights of the data subjects and other relevant information is included in Alteya Organic’s Privacy Policy.

As you navigate the Company’s Web site, Alteya Organics may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web site (such as the Web pages viewed and the links clicked).

We collect information about you (such as your name, email address, phone number, shipping address, IP addresses, transaction details and credit card information) when you:

  • Visit the Website;
  • Register on the Website;
  • Buy products on the Website;
  • Take part in our promotions, competitions, customer surveys and questionnaires;
  • Contact us via e-mail or phone.

We may choose to add to this data by collecting information from other sources such as Information Services Companies. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.

How we use your information

Alteya Organics may share Data About Alteya Customers with the Company’s service providers, vendors and other partners so that they can support the services you use and contact Customers and Visitors who have provided contact information on our behalf. Alteya Organics may also share Data About Alteya Customers with the Company’s service providers, vendors and other partners to ensure the quality of information provided. Unless described in this privacy policy, Alteya Organics does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

We use your information to :

  • Personalize our services, offers and promotions to you;
  • Operate your online account;
  • Process your online orders;
  • Tell you about important changes to Alteya Organics;
  • Develop and improve our products and services;
  • Manage promotions, competitions, customer surveys;
  • Check and verify your identity, and prevent or detect crime;.

Alteya Organics uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Alteya Organics reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Alteya Organics Data Processing List

Data Processor Purpose of the processing of personal data
SiteGround Webhosting Services Hosting alteyaorganics.eu
GenSoft, SoftSystems Accounting
Mailchimp Mass mail services provider
DPD Delivery services
UPS Delivery services
PayPal Arranging payments
UniCredit Bulbank Arranging payments

Marketing and Customer Research

With your prior agreement, we may contact you by email or phone:

  • With details of offers and information about Alteya Organics products or services;
  • With offers and information about products or services from selected partners, or for customer research

You can declare you agreement to receive marketing and promotional information upon registration or on the checkout page when submitting a new order.

It Is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this will mean that you won’t get details of great offers or promotions that may be of interest to you.

You may choose to no longer receive marketing information from us by:

  • Clicking on the “unsubscribe” link on the bottom of any of our e-mails to opt out of email communications;
  • Sending us an email regarding your request at info@alteya.eu

Cookies

This site does use cookies including targeting cookies and advertising cookies. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and the information is shared with other parties such as advertisers. For example, we use 3rd party companies such as Google to provide you with more personalized adverts when visiting other websites. You can change the settings of your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. You can also opt out of customized Google ads by visiting the Ads Preferences Manager.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

There are two types of cookies that can be used:

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies  at www.allaboutcookies.org  www.youronlinechoices.eu.

Social Media Features and Widgets

Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions regarding security you can contact us at info@alteya.eu

Disclosing your information

We will never disclose your information to anyone outside Alteya Organics except where we have your consent; where we are required or permitted to do so by law, such as when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies, payment providers; or companies who send out email communications on our behalf; or where they are successors in title to our business.  We will never share your data with other companies for marketing purposes.

Public Forums

Our Website offers publicly accessible blogs and reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or reviews section, contact us at info@alteya.eu . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Links to other websites

Our website may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing your information

To obtain a copy of the information we hold about you, write to: info@alteya.eu .

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@alteya.eu. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to our policy

This Policy replaces all previous versions and is correct as of 25.05.2018.  We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a prominent notice on this Website prior to the change becoming effective. We encourage you to periodically review this page and our Website for the latest information on our privacy practices.

Contacting us

If you have any queries, please contact us at info@alteya.eu